These Terms of Service (the "Agreement") are entered into between you (hereinafter referred to as the "User" and also as "you" or "your") and Nippy LLC located at 4821 Lankershim Blvd F103, North Hollywood, California 91601, a company governed under the laws of USA ("Nippy", "Company", "we", "our" or "us").
Please review this Agreement since it affects your legal rights and obligations. If you cannot agree to be bound by this Agreement, do not access or use our Site (defined herein below). By using the Site, you hereby (i) agree to be bound by the same, and (ii) represent and warrant that you have the right, authority, and capacity to enter into this Agreement. Your visit to our Site is an indication that you have read and accepted this Agreement and that it will be effective every time you visit, or when you use our services. Some websites that we provide to you may have additional terms when you access their services.
This Agreement includes and hereby incorporates by reference the Company's Policies. The Company's policies may be modified by the Company during the continuance of this Agreement, in its sole discretion. In the event of a conflict between any such policies and this Agreement, this Agreement shall prevail.
"Account" refers to your registered account that you sign up with the Company on the Site.
"Site refers to all Nippy web pages operated and available at the Nippy websites, which are operated and available at www.nippyhome.com, or www.nippynature.com, including any of its regional or other domains or properties, and any related Nippy services, tools or applications, specifically including mobile web, any iOS App, and any Android App, or API or another access mechanism.
"Member or client" refers to any User who uses his/her account to buy cleaning Services from Nippy through the Site.
"Intellectual Property Rights" means:
Patents, copyright, rights in circuit layouts (or similar rights), registered designs, registered and unregistered trademarks, and confidential information rights;
any application or right to apply for registration of any of the rights referred to above, whether they are registered or can be registered and whether they exist under any laws, at common law or in equity.
Any reference in this Agreement to a "written notice" or related expressions shall mean a notice given in writing to the email address that the party has nominated firstname.lastname@example.org.
The headings of the Agreement are for convenience only and shall not affect its interpretation.
Unless otherwise specified, words importing the singular include the plural, words importing any gender include every gender, and words importing persons include bodies corporate and un-incorporate and (in each case) vice versa.
Reference to this Agreement or any other document shall, where appropriate, be meant as references to this Agreement or such other document as varied, supplemented, novated and/or replaced in any manner from time to time.
The Site is an e-commerce website wherein Nippy helps users to connect with detail-oriented, affordable professionals. Nippy does not provide cleaning services itself. We only provide a platform where users can connect with the cleaning professionals. You acknowledge and agree that the services provided and made available through our site, including applications made available on various social media networking sites and numerous other platforms and downloadable programs, are the sole property of Nippy.
You must create an account on the site in order to enjoy our Services. To register and become a member, you must be at least 18 years of age to enter into and form a legally binding contract. In addition, you must be in good standing and not an individual that has been previously barred from receiving services under the laws and statutes of the United States or other applicable jurisdictions.
During registration, you shall be required to provide contact information, consisting of name, valid email address, birth date, gender, mailing address, occupation, industry and personal interests. You agree to provide true, accurate and up-to-date information when completing your profile. You will also be required to maintain and promptly update your registration and profile information in an effort to maintain accuracy and completeness at all times. You will be able to edit the information at any time. By creating an Account, you consent to your profile being shown publicly on the Site.
The registration shall be non-transferrable and shall be deemed to be conclusive proof that you use our Site. We reserve the right, with or without giving any reasons, to reject, remove, restrict or suspend any username.
If you provide any information of a false, untrue, inaccurate or incomplete nature, Nippy will have sufficient grounds and rights to suspend or terminate the your access to the site in violation of this aspect of the agreement, and as such refuse any and all current or future use of site and services, or any portion thereof.
It is Nippy's priority to ensure the safety and privacy of all users. Therefore, it is for this reason that the parents of any child under the age of 18 that permit their child or children access to the Site or services must create a "family" Account, which will certify that the individual creating the "family" Account is of 18 years of age and as such, the parent or legal guardian of any child or children registered under the "family" Account. As the creator of the "family" Account, the parent/guardian is thereby granting permission for their child or a child to access the various cleaning services provided as well as features of the site, including, but not limited to, message boards, email, and/or instant messaging. It is the parent's and/or legal guardian's responsibility to determine whether any of the services and/or content provided are age-appropriate for his/her child.
We urge you not to share your login information with other Users. You are responsible and will be held accountable for all activities that take place on your account, without limitation. It shall be your sole duty to keep your information confidential and company shall bear no responsibility for any access, use/misuse of the site in connection with your account. If you become aware of any unauthorized use of your account, you must notify the company in writing of such use.
Subject to and conditioned on compliance with this agreement and the other site policies, the company grants you a limited license to access and utilize the services made available and authorized from this site.
You shall not access or use the site or services for any reasons that are in competition with the company. You must not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any content of this site in any way for any public or commercial purpose without prior written consent of the company.
You must not use any content of this site on any other website or in a networked computer environment for any purpose except your own viewing. You must not frame or link to the site except as permitted in writing by the company. You must not attempt to reverse engineer or attempt to interfere with the operation of any part of this site unless expressly permitted by law.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by the company. The company and its licensors retain all of their right, title and interest in and to all patent rights, inventions, copyrights, know-how, and trade secrets relating to the site. The site logo and name are trademarks of the company, and may be registered in certain jurisdictions. All other product names, company names, marks, logos and symbols on the site may be the trademarks of their respective owners. Except as expressly stated, nothing in this Agreement confers any license under any of company’s or any third party’s proprietary rights, whether by estoppel, implication or otherwise.
Nippy aims to connect members with cleaning professionals for what is here-on considered a “booking.” By booking through the site, you are agreeing to and permitting for a professional to come to the provided address at the agreed-upon time.
Nippy offers its members following plans and any alterations to such plans will be decided on a case-by-case basis:
Nippy offers a single booking, cleaning plan with a minimum of 2.5 hours of cleaning Services. When a member subscribes to one of the aforementioned cleaning plans, each of such plan will be carried out at a revolving 4-month term. You acknowledge that by using the site, you will be customizing the specific cleaning services for your home or property and because of this, prices will vary.
(2.5hr Min) , Frequency: Monthly $50hr, Bi-weekly or weekly $40hr, single $60hr, Annual subscription $99 fee plus$45hr flate rate
Yearly Subscription (customer can pay a yearly subscription fee and schedule their booking on their own time with out it being automatic renewal for a flat rate of $45Hr)
Prices for a Single cleaning - $60Hr | 2 cleaners $105hr | 3 cleaners $165hr |
| 4 cleaners $210hr
Prices for a weekly or bi-weekly cleaning $40hr | 2 cleaners $70hr | 3 cleaners
$ 110hr |
|4 cleaners $150hr
Prices for a $99 yearly subscription - $45hr | 2 cleaners $80hr |3 cleaners
$120hr |4 cleaners
Prices for a Monthly cleaning -$50hr | 2 cleaners 90hr | 3 cleaners $140hr | 4
You understand and acknowledge that Nippy does not request nor accept any deposit for its services. Each and every appointment made through the site is paid for upon accepting the booking and not when or once the service has been completed. If you decide to cancel the appointment, you hereby agree to forfeit 50% of the booking cost in case the cancellation is done within 48 hours of the pre-set time. If you cancel the appointment in less than 48 hours, the forfeit policy will remain in effect with the remaining balance being applied to your next booking. With regards to initial cleanings (i.e. the your first booking): if cleaners have received all necessary information from the sembers through the Site, Nippy does not require the home owner or any representative be on the property while the service is taking place. You understand that supervision of Nippy professional cleaning contractors is purely at your own discretion.
Payment for Services Rendered
Users hereby understand that payment for all services, regardless of type or specificity, will be paid for via the site without any exceptions. In case you or cleaner or discussion between you two determine that additional time is needed to perform a thorough cleaning; such difference in price will also be paid via the site and NOT directly to any cleaning professional. Because Nippy wants its members to have the best experiences, as well as for our professionals to fully understand what is expected of them, communication needs to be clear on both ends as to why additional cleaning is necessary as well as how much of such is appropriate for the situation. In order to avoid any discrepancies in communication, we strongly encourage you to discuss additional time and cleaning services in writing through email. If additional time overruns the following appointment, all attempts possible will be made by Nippy representative to dispatch another contract cleaner to the appointment location in as early as possible.
The following circumstances (without limitation) are common occurrences in the home cleaning industry that often lead to additional cleaning time:
Your home’s conditions is different compared to what was represented upon registering with the site and setting an appointment.
Excessive dirt/dust/stains that are a result of post-party clean-up, remodeling or remodeling, etc.
Construction: Nippy contractors are more than happy to provide cleaning services during construction or remodeling efforts. However, by using the Site, you understand that a high standard cleaning is advised under such circumstances. Furthermore, should construction or remodeling leave behind unusually high amounts of dust, we recommend hiring a duct cleaning professional.
If any of these scenarios apply to your home cleaning needs, Nippy asks that you alert Nippy via the Site prior to the following cleaning. This will allow Nippy to arrange for a supervised visit, if necessary, to determine exactly how much more time is needed.
By registering through the site, you are not only agreeing to this agreement, but also to understanding that rates may change at any given time without notice at the sole discretion of the company. If any change in price structure is made, the company shall make efforts to inform you using the most up-to-date contact information but is not bound to do the same, therefore, you are required to frequently visit the Site in order to be aware of any such changes. We shall not liable to you or anyone through you if you book an appointment using out-of-date pricing information.
General Limits, Conditions, Liability
Satisfaction Guarantee: We believe cleaning is more than a process; it should be an experience. However, because of the subjectivity of such this service, Nippy cannot and will not process refunds to its Members. If you are not satisfied with Nippy cleaning Services for any reason, you are encouraged to contact Nippy within the following 24 hours of the unsatisfactory appointment. Nippy may either arrange for a re-cleaning of the specified area that did not meet your satisfaction, at no additional cost to, OR another agreement in which both parties are satisfied. The latter will be made on case-by-case basis. In case the Company elects to arrange re-cleaning, we may inspect the area to evaluate if the initial cleaning Services were up to the mark or not.
Insurance, General Liability, Bonding & Tax Reporting: As per law, Nippy carries a $1,000,000 liability insurance policy. Nippy hereby confirms to the Members that we report all required taxes to all applicable municipalities. This protects our Members from IRS tax-liability with regards to income received by Nippy.
Complete Services Cancellation:
Nippy’s goal is to earn the trust of Members and by extension their business with each and every cleaning,. Consideration from the Members is much appreciated and with such, Nippy asks that you provide to us a written (email) cancellation notice of at least 4 weeks if you want to conclude reoccurring cleaning appointments. The pre-scheduled appointments will continue for the remaining time – the 4-week minimum.
You understand and acknowledge that Nippy may, in its discretion, decide to discontinue the Services within a specific area due to either lack of available routes or scheduling issues. It is regrettable that such stance may occur, but the safety of its cleaning contractors is very important to Nippy. If circumstances arise that are completely out of either party’s control, the Member will be notified 4 weeks in advance so they may search for and or contract with another service.Discontinuation of an agreement is followed by the client’s private information being sufficiently destroyed by Nippy representatives.
PERFORMANCE OF SERVICES, SECURITY AND ACCESSIBILITY
Upon booking Service with Nippy through our Site, we strongly urge you to be up-to-date with the parking situation of your property, block, or neighborhood. If you live in an area where parking is known to be difficult or insufficient altogether, you are strongly encouraged to note such information in the details of the booking request on your Nippy Profile, prior to the day of the Service so contractors may be best prepared to arrive at the appointment in as timely a manner as possible. You understand and agree that if such information is not made readily available to contractors and if the parking situation causes a delay in arrival for Nippy cleaners, additional time needed to make up the difference will be at the expense of the Members. If paid parking is only available members are required to cover all cost.
Nippy is not liable for any false alarm charges from local authorities if they are dispatched for an active alarm that was not deactivated because of Member's failure to instruct the Nippy contractors. You understand that the necessary security information needs to be provided PRIOR to the cleaning appointment. Nippy understands the value of privacy and in no way will discourage homeowners from taking what they feel to be necessary precautions. In saying such, if a Member does not want to disclose necessary security alarm information to Nippy contractors, other arrangements for entering the home must be made (i.e. Member or an authorized representative of the Member be present to permit access to the home).
It is your responsibility to ensure Nippy contractors have the appropriate access to your home at the time of the appointment. If the contractors are not able to enter your home, you will be charged the COMPLETE cost of the Service. Nippy strongly urges against leaving a key hidden on the premises without being secured in a lock box. Nippy shall not be liable if anything occurs after a Nippy contractor has left the premises (i.e. if the key is misplaced or another person commits a crime using the key). If a Member provides any of Nippy contractors with a key to access the booking location, such details should be noted in the booking request on the users profile. Nippy does not recommend members to give keys or access to entry information while a booking is not in progress or after a booking has ended. Nippy will not be responsible for misplaced or lost keys. Should accessing your home be done through the means of a garage door code, Nippy users are strongly encouraged to ensure that all batteries are changed on a consistent basis.
Quality Control and Inspections
Client feedback is one of the most important components to a successful cleaning service experience. Your feedback is needed and strongly encouraged to help Nippy analyze its performance so we may continue to modify our Services for the better.
Pictures of before and after work
You understand that contractors are permitted to take pictures of the area or surface they cleaned before and after the appointment. This action will serve as a means of showing the contractor before-and-after work as well as for the purpose of having a record that proves or shows the contractor not only arrived to their assignment, but also that the cleaning did indeed take place. This policy also allows for a record to exist as to what items/surfaces were present and or broken/not broken or damaged in any way at the time of the cleaning. Nippy does not allow its contractors to distribute the photos. Should any Nippy contractors be found to have distributed any media (photo, video, etc) of Members' homes in any manner, said contractor will be reviewed immediately and the Member will be notified to not allow said contractor back on the premises.
Nippy contractors will arrive with the needed tools and products to clean your home. Clients have the option, however, of providing their own cleaning products should they have preferred products they would like used in their home. Nippy shall not be liable to you or anyone through you, in any manner whatsoever, if any damages or unwanted results occur as a result of using cleaning products specifically requested or provided by you.
Showers and Tubs
Shower and tub surfaces are known for accumulating scum and residue from lime, calcium, and soap. Nippy contractors work aggressively at eliminating these deposits as much as possible. However, depending on the severity of the deposits or build-ups, two or three visits may be required for these surfaces to come clean. Cleaning products may minimize surface stains; disinfect mold and or mildew, being organic, are prone to grow deep within grout or caulk. You understand that completely eliminating any of the common, previously-mentioned surface issues may require re-grouting, re-caulking or replacing with new. Nippy pro do not specialize in stain removal or make any guarantee for stain removals of any kind.
Safety and Work Conditions Temperature Settings
Clients often turn their AC off or raise them to higher temperatures during the day while they are at work. For the day your Nippy contractor is scheduled to arrive, Nippy asks that Members set their thermostat only as high as 73 degrees. Doing such will allow Nippy contractors to work as efficiently as possible without overheating. If a Nippy contractor arrives to an appointment where the conditions are uncomfortable due to overheating, said contractor has the implied discretion to set the thermostat to more comfortable, yet reasonable levels. Nippy contractors will adjust the temperature to the previous setting before exiting the home. Nippy strongly advises the Members to allow their AC to run on the Service date. Depending on a home’s size, it may take several hours to cool to safe levels, so take such into consideration. During winter months, Nippy asks that clients set their home to between 60 and 72 degrees.
Cleaning-Day Home Preparation
The quoted price for cleaning services is based on the premise that Nippy contractors will be focusing all of their time and efforts toward cleaning and not on what would be considered routine housekeeping. Nippy asks that the Members take the necessary time shortly before the scheduled cleaning appointment to “straighten up.” Doing this ensures the contractors have easy access to the areas or surfaces requested to be cleaned. Should the client discover or determines that contractors will need to do, unplanned extra tasks, he/she should verify with Nippy contractor for availability before adding extra time through the app or emailing Nippy.
Pets in the home
Nippy is a pet friendly cleaning service. However, for the safety or our contractors and well-being of your pets, Nippy strongly recommends the client have each pet placed away and secured from the areas being requested to be cleaned. If a client is aware that they have a pet that may become anxious and or be a safety concern for Nippy contractors or any other persons such animal perceives as a stranger, the client must secure and or put away the pet before the contractor arrives and note in detail on their profile in the booking description any pets that are present.
You understand that if an incident occurs where a client’s pet becomes violent, Nippy reserves the right to permit its contractors to remove themselves from the assignment at their own discretion and you will still be charged the full amount of the cleaning. Isolating or confining your pet to one room is strongly recommended. Should a Nippy contractor be harmed or injured and needs to vacate the premises for the purposes of seeking medical attention or for safety, Nippy contractor should notify nippy support immediately and also notify the customer with details of the incident. Nippy will charge the equivalent of a full cleaning as well as any medical expenses related to the incident to the customer if resolved at fault. Nippy will not be held responsible should a pet “escape” when a contractor is either entering or exiting a home. If a client’s pet is moving about the home freely during the Service appointment, Nippy contractors should be notified of such in advance through the booking details. This will ensure the contractor be extra alert upon opening doors. Nippy contractors close doors immediately after entering or exiting the home. Nippy contractors do not move its clients’ pets, kennel or cage. Our contractors will not touch or collect pet feces, including litter-boxes. Hardwood floor stains determined to be urine will be cleaned after any urine is removed by customer; however, the client needs to understand the following fact: should the urine already be soaked into the wood, the stain (discoloration) may not come out. In the event such is the case, Nippy recommends a floor specialist be contacted by the client.
Clients further understand that should a client or anyone in their home be infected with a contagious disease, Nippy asks that he or she be cognoscente of such and make the necessary efforts to reschedule for a time following a full recovery. Nippy cares about the well-being of its clients and does not recommend exposing ill persons, nor does it wish to expose its dedicated contractors to contagious illness.
Nippy contractors also run the risk of getting sick. Should a contractor become ill, Nippy will do its best to dispatch another contractor as close to the set Service appointment time as possible. However, if this is not possible, the customer must resubmit their booking for another time until a contractor accepts the booking.
You hereby acknowledge, understand and agree that all information, text, software, data, photographs, music, video, messages, tags or any other content, whether it is publicly or privately posted and/or transmitted, is the expressed sole responsibility of the individual from whom the content originated. In short, this means that you are solely responsible for any and all content posted, uploaded, emailed, transmitted or otherwise made available by way of the services, and as such, we do not guarantee the accuracy, integrity or quality of such content. It is expressly understood that by use of our services, you may be exposed to content including, but not limited to, any errors or omissions in any content posted, and/or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available by other Users.
You agree not to use the Site for the purposes of:
uploading, posting, emailing, transmitting, or otherwise making available any content that shall be deemed unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or invasive of anther's privacy or which is hateful, and/or racially, ethnically, or otherwise objectionable;
causing harm to minors in any manner whatsoever;
impersonating any individual or entity, including, but not limited to, any officials, forum leaders, guides or hosts or falsely stating or otherwise misrepresenting any affiliation with an individual or entity;
forging captions, headings or titles or otherwise offering any content that you personally have no right to pursuant to any law nor having any contractual or fiduciary relationship with;
uploading, posting, emailing, transmitting or otherwise offering any such content that may infringe upon Intellectual Property Rights or any other proprietary rights of any other party;
uploading, posting, emailing, transmitting or otherwise offering any content that you do not personally have any right to offer pursuant to any law or in accordance with any contractual or fiduciary relationship;
uploading, posting, emailing, transmitting, or otherwise offering any unsolicited or unauthorized advertising, promotional fliers, "junk mail," "spam," or any other form of solicitation, except in any such areas that may have been designated for such purpose;
uploading, posting, emailing, transmitting, or otherwise offering any source that may contain a software virus or other computer code, any files and/or programs which have been designed to interfere, destroy and/or limit the operation of any computer software, hardware, or telecommunication equipment;
disrupting the normal flow of communication, or otherwise acting in any manner that would negatively affect other users' ability to participate in any real time interactions;
interfering with or disrupting any Nippy servers and/or networks that may be connected or related to our Site, including, but not limited to, the use of any device software and/or routine to bypass the robot exclusion headers;
intentionally or unintentionally violating any local, state, federal, national or international law, including, but not limited to, rules, guidelines, and/or regulations decreed by the U.S. Securities and Exchange Commission, in addition to any rules of any nation or other securities exchange, that would include without limitation, the New York Stock Exchange, the American Stock Exchange, or the NASDAQ, and any regulations having the force of law;
providing informational support or resources, concealing and/or disguising the character, location, and or source to any organization delegated by the United States government as a "foreign terrorist organization" in accordance to Section 219 of the Immigration Nationality Act;
"stalking" or with the intent to otherwise harass another individual; and/or
collecting or storing of any personal data relating to any other User in connection with the prohibited conduct and/or activities which have been set forth in the aforementioned paragraphs;
Using the services hereby rendered through the Site, tipping to contract cleaners is never required. However, Nippy does indeed acknowledge tipping as a defining way to show your appreciation to your service provider. While tipping is totally at the discretion of the client Nippy recommends customers tip through the Nippy Site. You understand that any funds paid toward tipping of a cleaning contractor will not be in any way applied toward any balance owed previous to or following an appointment.
We pride ourselves in using plant derived, nontoxic cleaning agents, that are usually considered safe. But since no ingredient or material can be considered altogether safe, we urge you to inform us if some ingredient or material can cause irritation or medical condition. List of detailed information about our cleaning products can be found on www.nippynature.com. We shall not accept any liability from you or any other person if you get anaphylaxis, allergic reactions and/or any other medical condition whatsoever from your failure to inform us about your condition.
As part of our mission to deliver the best cleaning experience possible to our clients, we invest in our contract cleaners via specified training as well as through finding the highest quality cleaners and checking their references. Considering such, contacting contractors out of the site is strictly prohibited. By using the site and therefore agreeing to this agreement, contracting or hiring a active or inactive contractor or active or inactive representative of Nippy puts you at risk of legal action, up to and possibly including a referral fee of $5,000. By using the Site, the User agrees to notify a Nippy representative should there be any attempt to solicit or accept business, illegally, outside of the Site. Furthermore, any fees incurred to investigate such a claim (attorney, legal, and miscellaneous expenses) will be added to the previously-mentioned referral fee.
Without limiting the company’s other remedies, the company shall have the right, but not the obligation, to suspend or cancel your access to the Site if (i) you breach any terms and conditions of this agreement or other written policies and procedures posted on the site, or violate company’s rights or those of another party; (b) the company is unable to verify or authenticate any information you provide to the company; or (c) the company believes that your actions may cause legal liability to you, other users or the company. If your account is suspended or terminated, you MAY NOT continue to use the site under a different account or re-register under a new account. In addition, violations of this agreement may be prosecuted to the fullest extent as permitted by law and may result in additional penalties and sanctions. When your account is cancelled, you may no longer have access to any parts of the Site.
The company, in its sole discretion, reserves the right to determine whether or not your use of the site or services is in conjunction with this agreement.
The Company reserves the right to, refuse and/or delete any content currently available through the site. In addition, we reserve the right to remove and/or delete any such content that would violate this agreement or which would otherwise be considered offensive to other Users.
The Company reserves the right to access, preserve and/or disclose member account information and/or content if it is requested to do so by law or in good faith belief that any such action is deemed reasonably necessary for:
compliance with any legal process;
enforcement of this Agreement or Company's policies;
responding to any claim for violation of the rights of any third party;
responding to requests for customer service; or
protecting the rights, property or the personal safety of Nippy, its Users and the general public.
The Company has the right to include the use of security components that may permit digital information or material to be protected, and that such use of information and/or material is subject to usage guidelines and regulations established by Nippy or any other content providers supplying content services to Nippy. You are hereby prohibited from making any attempt to override or circumvent any of the embedded usage rules in our services. Furthermore, unauthorized reproduction, publication, distribution, or exhibition of any information or materials supplied by our services, despite whether done so in whole or in part, is expressly prohibited.
Upon registration, you hereby acknowledge that by using the site to send electronic communications, which would include, but are not limited to, email, searches, instant messages, uploading of files, photos and/or videos, you will be causing communications to be sent through our computer network. Therefore, through your use you are acknowledging, under this agreement that the use of this service shall result in interstate transmissions.
Due to the global nature of the internet, through the use of our site, you hereby agree to comply with all local rules relating to online conduct and that which is considered acceptable content. Uploading, posting and/or transferring of software, technology and other technical data may be subject to the export and import laws of the United States and possibly other countries. You hereby agree to comply with all applicable export and import laws, statutes and regulations, including, but not limited to, the Export Administration Regulations (http://www.access.gpo.gov/bis/ear/ear_data.html), as well as the sanctions control program of the United States. (http://www.treasury.gov/resourcecenter/sanctions/Programs/Pages/Programs.aspx).
Furthermore, you state and pledge that you:
are not on the list of prohibited individuals which may be identified on any government export exclusion report (http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm) nor a member of any other government which may be part of an export-prohibited country identified in applicable export and import laws and regulations;
agree not to transfer any software, technology or any other technical data through the use of our network services to any export-prohibited country;
agree not to use our site or network for any military, nuclear, missile, chemical or biological weaponry end uses that would be a violation of the U.S. export laws; and
agree not to post, transfer nor upload any software, technology or any other technical data which would be in violation of the U.S. or other applicable export and/or import laws.
Nippy shall not lay claim to ownership of any content submitted by you. You hereby grant and allow for Nippy a worldwide, royalty-free and non-exclusive license to use the content provided by you.
Nippy provides an area for our Users to contribute feedback to and about our Site. When you submit ideas, documents, suggestions and/or proposals ("Contributions") to our Site, you acknowledge and agree that:
your contributions do not contain any type of confidential or proprietary information;
shall not be liable or under any obligation to ensure or maintain confidentiality, expressed or implied, related to any contributions;
shall be entitled to make use of and/or disclose any such contributions in any such manner as they may see fit;
the contributor's contributions shall automatically become the sole property of Nippy; and
Nippy is under no obligation to either compensate or provide any form of reimbursement in any manner or nature.
All users and/or members herein agree to insure and hold Nippy our subsidiaries, affiliates, agents, employees, officers, partners and/or licensors blameless or not liable for any claim or demand, which may include, but is not limited to, reasonable attorney fees made by any third party which may arise from any content a Member or User of our Site may submit, post, modify, transmit or otherwise make available through our services, the use of services or your connection with these services, your violations of this Agreement and/or your violation of any such rights of another person.
YOU HEREBY EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
THE USE OF OUR CLEANING SERVICES AND SITE ARE AT THE SOLE RISK BY YOU. OUR SERVICES AND SITE ARE PROVIDED ON AN "AS IS" AND/OR "AS AVAILABLE" BASIS. THE COMPANY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.
COMPANY AND ITS SUBSIDIARIES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO SUCH WARRANTIES THAT (i) CLEANING SERVICES OR SITE WILL MEET YOUR REQUIREMENTS; (ii) CLEANING SERVICES OR SITE SHALL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (iii) THAT SUCH RESULTS WHICH MAY BE OBTAINED FROM THE USE OF THE CLEANING SERVICES OR SITE WILL BE ACCURATE OR RELIABLE; (iv) QUALITY OF ANY PRODUCTS, SERVICES, ANY INFORMATION OR OTHER MATERIAL WHICH MAY BE USED IN CLEANING SERVICES THROUGH WILL MEET YOUR EXPECTATIONS; AND (v) THAT ANY ERRORS CONTAINED IN THE SITE SHALL BE CORRECTED.
ANY INFORMATION OR MATERIAL AVAILABLE ON THE SITE SHALL BE ACCESSED BY YOUR SOLE DISCRETION AND SOLE RISK, AND AS SUCH YOU SHALL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER AND/OR INTERNET ACCESS, DOWNLOADING AND/OR DISPLAYING, OR FOR ANY LOSS OF DATA THAT COULD RESULT FROM THE DOWNLOAD OF ANY SUCH INFORMATION OR MATERIAL.
NO ADVICE AND/OR INFORMATION, WHETHER WRITTEN OR ORAL, THAT MAY BE OBTAINED BY YOU FROM NIPPY OR BY WAY OF OR FROM OUR SERVICES OR SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
A SMALL PERCENTAGE OF SOME USERS MAY EXPERIENCE SOME DEGREE OF EPILEPTIC SEIZURE WHEN EXPOSED TO CERTAIN CLEANING MATERIALS OR CHEMICALS. CERTAIN CONDITIONS MAY INDUCE A PREVIOUSLY UNKNOWN CONDITION OR UNDETECTED EPILEPTIC SYMPTOM IN USERS WHO HAVE SHOWN NO HISTORY OF ANY PRIOR SEIZURE OR EPILEPSY. SHOULD YOU, ANYONE YOU KNOW OR ANYONE IN YOUR FAMILY HAVE AN EPILEPTIC CONDITION, PLEASE CONSULT A PHYSICIAN IF YOU EXPERIENCE ANY UNUSAL SYMPTOMS IN YOUR HEALTH INCLUDING WIHTOUT LIMITATION DIZZINESS, VOMITING, ALTERED VISION, LOSS OF AWARENESS, DISORIENTATION, CONVULSIONS OR MUSCLE TWITCHES.
YOU EXPLICITLY ACKNOWLEDGE, UNDERSTAND AND AGREE THAT THE COMPANY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES WHICH MAY BE RELATED TO THE LOSS OF ANY PROFITS, GOODWILL, USE, DATA AND/OR OTHER INTANGIBLE LOSSES, EVEN THOUGH WE MAY HAVE BEEN ADVISED OF SUCH POSSIBILITY THAT SAID DAMAGES MAY OCCUR, AND RESULT FROM:
THE USE OR INABILITY TO USE OUR SERVICE;
THE COST OF PROCURING SERVICES;
UNAUTHORIZED ACCESS TO OR THE ALTERATION OF YOUR TRANSMISSIONS AND/OR DATA;
STATEMENTS OR CONDUCT OF ANY SUCH THIRD PARTY ON OUR SERVICE;
AND ANY OTHER MATTER WHICH MAY BE RELATED TO OUR SERVICE.
THERE ARE SOME JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS OF SECTIONS WARRANTY DISCLAIMERS AND LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.
Nippy contractors should exercise the best possible, reasonable caution. It is strongly advised that items deemed as “delicate” or “of sentimental value” be stored away in protected areas. You understand that Nippy cannot guarantee the repair or reimbursement of the cost of items that may be deemed as previously mentioned, or those perceived to be antiques or rare. If damage to an item occurs, the client is to contact Nippy within 48 hours of the service appointment. The Client must be available to discuss the specifics of the claim and possibly, in some instances, to visit the home to assess the situation. Nippy maintains the right to contract the appropriate and suitable professional if the damage can be reasonably repaired. Nippy will handle compensation arrangements directly with the appropriate repairer/servicer. You understand that if there is no specific repairer/servicer readily available to repair the damage, a claim with either the User's primary insurance (first) or/then Nippy’s insurance (2nd) will be opened. Nippy shall not be responsible for damage that is considered the result of normal use (wear and tear), insufficient installation, or other items not property disclosed to in writing prior to the service. These items include but are not limited to: carpet and rug snags, broken blinds, improperly hung picture/decorations/mirrors/fixtures, artwork, collectibles, family heirlooms.
In addition to the terms listed herein, Nippy shall not be responsible for the following losses:
those arising due to force majeure or acts of nature including pollution, hurricanes, rains and tornadoes;
those arising due to loss of market, business or income loss of use (e.g. lost rental income for failure to clean, lost deposits for a poor cleaning, or similar losses);
losses for property damage exceeding the original value, and/or replacement value for the US average version of similar property (Nippy does not cover any premium items), less any standard depreciation; (e.g. if damage is done to an expensive marble counter top, damages shall be calculated off the cost to repair the average counter top)
those arising due to the negligence of members or third parties;
those from defect in products due to manufacturer's fault;
those arising from some earlier or existing defect or damage in property;
those arising from use of client's cleaning products;
those arising from flooding and/or water damage including mold, fungi or bacteria;
any loss in cash, third party gift cards, and securities;
losses in items that retain their functionality;
those arising from client's failure to protect the items after he/she was advised;
any losses besides actual damaged area;
those associated with sentiments, emotions, goodwill or intangible value;
Company reserves the right at any time as it may deem fit, to modify, alter and or discontinue, whether temporarily or permanently, our services, or any part thereof, with or without prior notice. In addition, we shall not be held liable to you or to any third party for any such alteration, modification, suspension and/or discontinuance of our services, or any part thereof.
You acknowledge, understand and agree, unless otherwise expressly provided in this agreement, there shall be no third-party beneficiaries to this agreement.
Company may furnish you with notices, including those with regards to any changes to this agreement, including but not limited to email, regular mail, MMS or SMS, text messaging, postings on our Site, or other reasonable means currently known or any which may be herein after developed. Any such notices may not be received if you violate any aspects of this agreement by accessing our site or services in an unauthorized manner. Your acceptance of this agreement constitutes your agreement that you are deemed to have received any and all notices that would have been delivered had you accessed our services in an authorized manner.
The company and its licensors reserve all Intellectual Property Rights in and to the site. You may not use the site except as necessary for the purposes of performing your obligations under this Agreement. The Company reserves the right to withdraw, expand, otherwise change or cease to operate the site at any time at the Company's sole discretion.
You may/shall not reverse-engineer, disassemble or decompile, decrypt, circumvent or otherwise interfere, in any manner whatsoever, whole or part of the site, related software or domains as it constitutes/embodies the Company’s intellectual property.
You herein acknowledge, understand and agree that all of the Nippy, and Nippy Nature trademarks, trade name, service marks, and other Nippy logos and any brand features, and/or product and service names are trademarks and as such, are and shall remain the Intellectual Property of Nippy. You shall not display and/or use in any manner the Nippy logo or marks without obtaining company's express written consent.
We shall respond quickly to claims of copyright infringement. If you believe your copyright or any other Intellectual Property Right is infringed by our content, please provide us with a written notice via mail or email. Your notice must contain the following information:
The electronic or the physical signature of the individual that is authorized on behalf of the owner of the copyright or other intellectual property interest;
A description of the copyrighted work or other intellectual property that you believe has been infringed upon;
A description of the location of the site which you allege has been infringing upon your work;
Your physical address, telephone number, and email address;
A statement, in which you state that the alleged and disputed use of your work is not authorized by the copyright owner, its agents or the law;
And finally, a statement, made under penalty of perjury, that the aforementioned information in your notice is truthful and accurate, and that you are the copyright or intellectual property owner, representative or agent authorized to act on the copyright or intellectual property owner's behalf.
Any notice for infringement may be sent to the following address:Nippy Attn: Copyright Agent
This agreement constitutes the entire agreement between you and us and shall govern the use of our services, superseding any prior version of this agreement between you and us. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other services.
It is at the mutual agreement of both you and the company with regard to this agreement that the relationship between the parties shall be governed by the laws of the state of California without regard to its conflict of law provisions and that any and all claims, causes of action and/or disputes, arising out of or relating to this Agreement, or the relationship between you and the company, shall be filed within the courts having jurisdiction within the county of Los Angeles, California or the U.S. District court located in said state. You and the company agree to submit to the exclusive jurisdiction of the courts as previously mentioned, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.
At any time, should company fail to exercise or enforce any right or provision of this agreement, such failure shall not constitute a waiver of such right or provision. If any provision of this agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the agreement remain in full force and effect.
You acknowledge, understand and agree that your Account is non-transferable and any rights to your ID and/or contents within your Account shall terminate upon your death. Upon receipt of a copy of a death certificate, your Account may be terminated and all contents therein permanently deleted.
You acknowledge, understand and agree that regardless of any statute or law to the contrary, any claim or action arising out of or related to the use of our services or this Agreement must be filed within 1 month after said claim or cause of action arose or shall be forever barred.
Please report any and all violations of this agreement to us as follows:
4821 Lankershim Blvd F103
North Hollywood, CA
This Privacy Statement describes how Nippy collects, uses and discloses certain Personal Information obtained through the Site. Please contact us in case you have any questions about our privacy practices.
While signing up on the Site, you are asked to provide certain personal information (“Personal Information”). You represent and warrant that the Personal Information you provide is accurate, true and complete. The Personal Information may be used by Nippy in furtherance of this Agreement and provision of its services.
We collect information from you, such as your name, e-mail address and financial information (in some cases), if applicable, when you complete registration forms to sign up for registration of your Account.
We collect personal and non-personal identification information to provide the best personal experience for Members and therefore we do collect information for the following purposes:
To better manage the Site by understanding the needs of our Users;
To improve our services and provide better customer services as the information you provide will help us to respond to your requests faster and more efficiently;
To contact Members when necessary;
To help us understand the issues related to the Site;
To protect the security and integrity of our Site.
When our Site’s registration form asks users to enter financial information, that information is encrypted and is protected during transmission through the Internet using Secure Socket Layer (SSL) software. You should see the lock icon on the bottom of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to unlocked or open when you are just surfing. If you have any questions about the security, you can send an email to: email@example.com
Correction/Updating of Personal Information: If you provide personally identifiable information changes (such as an email address or zip code), the Company will endeavor to provide a way to correct, update or remove your personal data.
You are prohibited to disclose any information made available to you through the Site. You must respect the privacy of other Members while using the Site and not disclose their confidential information.
Your device allows you to control and limit cookies. If you reject cookies, you may still use the Site, but your ability to use some areas or functions of the Site may be limited.
If you use cleaning services through the Site, we may contact you for feedback for potential marketing purposes.
Your feedback may be included in publicly available data. Please avoid including any information in your feedback that you would not want to have published. By providing feedback, you consent to the transfer of the collected information to places for marketing purposes. You understand that you have no expectation of compensation for any ideas that you provide to us.
We may obtain information about your physical location, such as by use of GPS and other geo-location features in your device, or by inference from other information we collect.
Our Site may be linked with social media platforms. When you link a social media account to the Site, we may collect relevant information necessary to enable our services to access such social media platform and your data contained therein. We also may share your information with the operator of such social media platform to facilitate or enhance delivery to you. The manner in which any social media platform collects, uses, stores, and discloses your information is governed by the policies of that platform and Nippy shall have no liability or responsibility for the privacy practices or other actions of that platform.
We may release information concerning your use of Site when we believe, in good faith, that such release is appropriate to comply with the law (for example, pursuant to a statutory demand, subpoena, warrant or court order), to protect against fraudulent, abusive or unlawful use of the Site, to protect our rights or property, enforce any contract between you and us, or if we reasonably believe that a situation involving danger of death or injury to any person requires disclosure.
The Personal Information that you provide on the Site may be used to contact you about different significant announcements and offers.
We may track the Site to analyze trends, administer the Site, track your actions, and use of the Site and gather demographic information for aggregate use. Such analysis is not linked to personally identifiable information.
We may share aggregated demographic and usage information with its partners and advertisers. This aggregated information is not linked to any personal information that can identify any individual person.
Under no circumstances is the Site directed to and/or intended for use by individuals under the age of eighteen (18). Such individuals are prohibited from using the Site and should not provide Personal Information through the Site. We urge parents to watch children's activities online.
If you are a user of the Site and a California resident, California’s “Shine the Light” law (California Civil Code § 1798.83) permits you to request and obtain from us once a year, free of charge, information regarding our disclosure of your Personal Information (if any) to third parties for direct marketing purposes. If this law applies to you and you would like to make such a request, please submit your request in writing to the email address below.